Shipping Policy

Thank you for choosing Pump Academy!  We are committed to providing a seamless shopping experience, and this Shipping Policy outlines our shipping practices and procedures.

1. Shipping Destinations
We currently ship within Australia and New Zealand. If you have any questions about shipping to your location, please contact our customer service team.

2. Shipping Methods
We offer various shipping options to meet your needs, including:
*Standard Shipping: 2 - 6 business days domestically and 5 - 10 for New Zealand
*Express Shipping: 1 - 3 business days domestically and 3 - 6 for New Zealand

3. Processing Time
All orders are processed within 2 business days. Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Costs
Shipping costs are calculated at checkout based on your selected shipping method and the weight of your order. We occasionally offer free shipping promotions; please check our website for current offers.

5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our shipping carrier's website.

6. Delivery Issues
If you experience any issues with delivery, such as delays or lost packages, please contact our customer service team at info@pumpacademy.org . We will assist you in resolving the issue.

7. International Shipping
For international orders, please be aware that you may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Contact Us
If you have any questions about our shipping policy or your order, please don’t hesitate to contact us at info@pumpacademy.org .