Refund Policy

Thank you for shopping with Pump Academy. We appreciate your business and want to ensure you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions related to returns and refunds.

 

1. Return Eligibility

You may return any FULL PRICED items purchased from our website within 14 days of receiving your order, provided that:

*The items are unworn, unwashed, and in their original condition.

*The Items have no signs of wear such as makeup, deodorant marks, stains or strong odor’s and are in the original packaging.

*Returns that do not meet these requirements may be refused and sent back to you.

 

2. How to Initiate a Return

To initiate a return, please follow these steps:

 Contact our customer service team at info@pumpacademy.org .

*Provide your order number, reason for return, as much detail as possible about the items you wish to return along with a photo if possible.

We will provide you with instructions on how to return the items.

 

3. Return Shipping

*Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.

*We recommend using a trackable shipping service to ensure that your return is received.

 

4. Refund Process

Once we receive your returned items, we will inspect them and process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.

 

5. Non-Returnable Items

Please note that the following items cannot be returned:

*Any items marked as final sale or clearance.

*Gift cards.

 

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us at Info@pumpacademy.org.

We will guide you through the exchange process, which may involve returning the original item.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving it. We will arrange for a replacement or refund as necessary.